Customers Always in Focus

The key to the success of the Fraport Model is our drive to know and understand our customers better than anyone. That’s why Fraport USA has developed and implemented a five-part Analytics and Insights Program at every one of our airports.

Fraport USA Listens, Learns, Then Acts

From passenger intercept surveys to multiple service, price and store check audits, Fraport USA implements a constant, consistent approach to airport performance and the needs and desires of our customers. 

Fraport USA’s Quality of Service Monitor (QSM) targets shoppers and the shopping experience with details to assess, expand and enhance experiences. Our Pricing Audits along with digital GoAudits assure a coordinated approach to comprehensive checklists for seamless operations. And our system of store checks and daily inspections keep ahead of problems and pinch points.

Find out more about the technology inside the modern airport terminal:
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