World-Class Travel Experiences in High-Performing Concessions Programs

Thriving airport concessions programs are the key to enhancing the overall passenger experience and driving revenue growth for airports. Fraport USA’s high-performing approach is built on our proven Developer Model that fosters competitive choice, local selections, authenticity, innovation, and customer satisfaction.

We put the passenger first in everything we do. The result is the continuing evolution of satisfaction, delight and inspiration in travel through Fraport USA airports.

Fraport USA knows the mind and motivations of the modern traveler.

For more than three decades, Fraport USA has led the industry with our proprietary in-airport research, including face-to-face passenger interviews, monthly surveys, Quality Service Monitoring and customer engagement. Our timely and targeted insights provide the foundations for meeting and exceeding customer expectations with on-trend offerings and passenger-centric solutions.

The Fraport Model

More Competition. Better Performance.

Unique, Local, Authentic

The Vibe of Mainstreet in the Airport

Analytics & Insights

Deeper Understanding of Customers