Imagine the future of passenger interaction as face-to-face engagement that is 24/7/365, multi-lingual, with instant, real-time information and easy-to-access empowered solutions.
Digital Concierges in the concourses, powered by AI and infused with next level machine learning that reads and detects body language, facial expressions and other unspoken cues to help any passenger in virtually any situation feel comfortable, well-informed and cared for.
The Ultimate Airport Concierge
This is an emerging new area of digital interaction that puts a human face on artificial intelligence and integrates it with exceptional engagement technologies and real-time data for unmatched results. As with any new technology, the cost is high and only certain budgets can support it, but over time it should come down and become more accessible to all.
New Digital Experiences for Unprecedented Engagement
Fraport USA is creating a new digital world inside modern airport terminals with technologies and integrations that free passengers from outmoded travel inefficiencies and introduce them to intuitive, interactive options for enhanced passenger experiences.
Experienced. Proven. Visionary. The leadership teams of Fraport USA represent a diverse and deeply experienced resource for airports and authorities. Our business skills, innovative mindsets and unwavering focus on passenger needs produce a culture of performance and an organization of world-class accomplishment.