BAA USA Sends Outstanding Employees to San Francisco

PITTSBURGH, August 9, 2006 – BAA USA recognized three exceptional AIRMALL® employees with the Quarterly Customer Service Award. Each winner earned a trip for two to San Francisco for going above and beyond to assist customers in the AIRMALL®.

Theodore Baker, Jr., Pier D Manager for Creative Host Services at Baltimore/Washington International Thurgood Marshall Airport (BWI), Jonida Qafoku from Sbarro at Boston’s Logan International Airport (BOS), and Paul Macasek from Pittsburgh International Airport’s (PIT) Airport Wireless, were presented with the Quarterly Customer Service Award.

“We believe it is important to show our appreciation to hard-working employees,” said Mark Knight, Vice President and Regional Director of BAA USA. “It proves how important they are to our AIRMALL® team, and gives them an extra incentive to continue to work hard to meet the needs of travelers at airports BAA services.”

The Quarterly Customer Service Award is just one of the many ways BAA USA strives to maintain high-level customer satisfaction while offering incentives to employees at all of its AIRMALL® locations. With “Regular-Mall” pricing guaranteed and special promotions and contests, BAA makes AIRMALL® shopping fun and enjoyable. Winners of the next Quarterly Customer Service contest will win a trip to Hawaii.