BOSTON, August 9, 2006 – BAA Boston’s Quarterly Customer Service contest winner, Jonida Qafoku, was awarded a trip for two to San Francisco for her exemplary customer service. Jonida, who works at Sbarro at the AIRMALL® at Boston’s Logan International Airport (BOS), went above and beyond to ensure each customer received top-notch customer service, earning her this special reward.
“We believe it is important to show our appreciation to hard-working employees,” said Mike Caro, Vice President, BAA Boston. “It proves how important they are to our AIRMALL® team, and gives them an extra incentive to continue to work hard to meet the needs of travelers flying in and out of Logan.”
The Quarterly Customer Service Award is just one of the many ways BAA Boston strives to maintain high-level customer satisfaction while offering incentives to employees at Boston’s Logan International Airport and at all BAA USA AIRMALL® locations. With “Regular-Mall” pricing guaranteed and special promotions and contests, BAA makes AIRMALL® shopping fun and enjoyable. The winner of the next Quarterly Customer Service contest will win a trip to Hawaii.