BAA USA Awards AIRMALL® Employees for Outstanding Service

PITTSBURGH, December 12, 2005 – BAA USA has recognized three exceptional AIRMALL® employees through its Quarterly Customer Service Program, in which outstanding customer service is rewarded.

Winners from Baltimore/Washington International Thurgood Marshall Airport, Boston’s Logan International Airport and Pittsburgh International Airport have been awarded an all-expense paid trip to South Beach, Florida.

Jos. A. Bank employee, Zakir Uddin Taha from Baltimore/Washington International Airport, Carline Joseph, an employee at Duty Free Americas at Boston’s Logan International Airport, and Pittsburgh International Airport’s Nancy Miller, from Spirit of the Red Horse, won the Quarterly Customer Service Award for demonstrating exemplary customer service.

“We find it extremely important to reward good employees,” said Mark Knight, Vice President and Regional Director of BAA USA. “It gives them the motivation to continue to work hard and lets them know how much they are truly appreciated.”

The Quarterly Customer Service Award is just one of the ways BAA USA strives to maintain a high level of customer satisfaction at AIRMALL® locations. With “Regular-Mall” pricing guaranteed and special promotions and contests, such as the Holiday Campaign currently underway, BAA makes AIRMALL® shopping fun and enjoyable.

Winners of the next Quarterly Customer Service contest will win a trip to Toronto, Canada.